If this sounds like a role that matches your experience and future ambitions, please do get in touch :) You have excellent verbal and written communication skills in English. You have excellent time management and know how to manage multiple priorities, breaking large projects into manageable pieces. You are a self-starter : you thrive on taking ownership of initiatives with limited oversight. You are a problem solver and a forward thinker. You are positive and committed, with a'can-do' attitude and a flexible approach. You are comfortable in a fast-paced environment where you communicate daily with world-class talent from our global teams. Good understanding of networking, TCP/IP, DNS, DHCP etc Experience with Service Desk ticketing systems such as Jira Exposure to MDM products like Jamf and Intune Strong knowledge of End User Compute security practices Experience in the deployment of cloud-based & hybrid workstations Exposure to Office 365 & Azure Active Directory would BE beneficial in the role Strong knowledge of cloud technologies particularly Google Workspaces What do we expect from you?- 3+ years of Helpdesk/ServiceDesk experience providing level 2 & 3 support Additional project work as instructed by management where necessary Assisting with maintaining our offices' IT infrastructure : ranging from Wi-fi to server installations to telephony and video conference equipment Installing and configuring software for macOS, Windows, iOS, and Android Writing and updating technical and process documentation Managing company IT assets : ordering, maintaining stock, providing to users, tracking Building new laptop and desktop workstations and carrying out IT deployments and moves Completing daily IT checks and investigating causes of incidents, and seeking resolutions based on agreed SLAs What will you BE responsible for?- Prioritizing and diagnosing incidents according to agreed procedures and SLAs This role will require 4 days per week onsite at either our Paris or London office (there is no requirement to BE at both, just one depending on which location you live in). Ultimately, we seek an individual capable of delivering benefits to our stakeholders, improving User Experience, and driving value by allowing our colleagues to work, collaborate & innovate in the most effective & frictionless way. We are passionate about enabling our colleagues to communicate, collaborate and work effectively, and Workplace Technology provides the tools, systems, and services that support this. Our role is to make the REST of our colleagues as awesome as possible through the brilliant delivery of usable technology. The Workplace Technology team is responsible for providing the right technology tools to enable Mangopay colleagues globally to do their work effortlessly. Working at Mangopay means joining a dynamic, flexible and fast-growing organization. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. Our team of over 400 talents is spread across Europe, with main offices in Paris and Luxembourg. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2, 500 + more. We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Mangopay's mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms. Platforms and marketplaces are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. Our teams are split across Europe in eight different locations, with main offices in Paris and Luxembourg. Built around our programmable e-wallet solution, MANGOPAY's payment infrastructure offers a simple and easily integrated solution that covers platform payment needs with total integration, as well as flexibility and workflows for many business models. MANGOPAY has developed a payment solution that aims to fuel the success of the platform economy. Since 2013, we have supported 2, 500+ clients in e-commerce, retail, and cutting-edge platforms. We empower the platform economy with our platform-specific payment infrastructure. MANGOPAY's vision is to fuel the success of the platform economy.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |